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Important Service Advisory: Larger Cash Withdrawals Exceeding ₱500,000.00

To our Valued Customer,

We wish to inform you that the Bangko Sentral ng Pilipinas (BSP), through Circular No. 1218, Series of 2025, has issued new regulations on large value cash transactions effective, Monday, 06 October 2025.

Large cash withdrawals exceeding ₱500,000.00 or its foreign currency equivalent shall only be made, facilitated, or transacted through cheque payment, fund transfer, direct credit to deposit accounts, and/or other form using digital platform or the HSBCnet app. The PHP500,000.00 limit maybe carried out in a single transaction or in series of transactions within one (1) banking day.

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Changes to HSBC Philippines' branch network

For inquiries or complaints, you may contact The Hongkong and Shanghai Banking Corporation Limited – Philippine Branch ("HSBC Philippines") through your dedicated Relationship Manager. If you want to find out more about HSBC Philippines' customer feedback procedures, please visit https://www.hsbc.com.ph/help/feedback-and-complaints/.

HSBC Philippines is an entity regulated by the Bangko Sentral ng Pilipinas (BSP). You may get in touch with the BSP Consumer Protection and Market Conduct Office through their Email at consumeraffairs@bsp.gov.ph or Webchat at https://www.bsp.gov.ph/SitePages/Default.aspx.

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